To improve the quality of the service to its customers, BE is establishing a call centre where consumers can contact BE for technical questions, billing information, and service improvement suggestions. The call center operator is working under direct supervision of the billing system manager and head of Sales and Marketing of Badakhshon Energy. Requirements for professional knowledge and skills, as well as for the personal qualities of a call center operator: 

-Receive incoming calls.

-Consultative support for existing and potential customers.

- Providing all the necessary information to the client on tariffs, services, procedures and company promotions.

-Work with costumers complaints and wishes, their transfer to the appropriate departments.

 -Search and offer optimal solutions to the customers, in connection with the question that has arisen.

- Entering the received information into the database.

-Timely development of information on the company's projects aimed at improving the quality of services provided to customers.

-Make outgoing and informational calls.

- Bachelor’s degree in energy, Economic or IT field

- Experience in the energy sector.

- good diction.

 - culture and literacy of speech (knowledge of the Dari, Pushto language, communication etiquette);

 - good communication skills (clearness, logic of statements, attentiveness to the interlocutor);

- emotional competence (management of emotions);

- ingenuity (high speed of thinking);

- stress resistance.

Interested candidates should have send their CV to the below email addresses.

To: [email protected]

Only shortlisted candidates will be contacted