Job Description:

SCOPE AND GENERAL PURPOSE OF JOB:

To ensure the smooth and efficient operation of the Front Office department, ensuring maximum satisfaction and adhering to the standards stated in the room’s operational manual. Efficiently, courteously welcome the guests, handle check in, messages, complains and giving information and advertising the hotel products.

 

Job Requirements:

MAIN DUTIES AND RESPONSIBILITIES

Welcomes all the guests upon arrival and check in according to established standards and procedures

To offers a cordial welcome to all guests, and to endeavor to learn and use their names where appropriate.

To registers all arriving guests by obtaining all details required in accordance with the established procedure and local legislation.

To enters all arrivals' accurately in the computer and to modify any information correctly with particular care towards Spelling, Registration Cards are completed and filled up, room rates and match with reservation correspondence.

To allocates rooms and ensure that any changes that occur are immediately passed on to Room Service, Housekeeping and other related departments.

To be familiar with all room types and rates in the hotel and their availability status and up-sell whenever possible.

To ensures that rooms allocated comply with guest requested preferences, reporting any discrepancies to your immediate supervisor.

To liaise closely with Room Service, Housekeeping, Security or other related departments with regard to VIP allocations, amenities and special requests.

To ensures account instructions concerning discounts or special rates are complied with and recorded correctly in the departmental logbook.

To ensures the credit policy of the hotel is strictly adhered to at all times.

To ensures that doubtful credit ratings or questionable billing instructions are passed on to your immediate supervisor.

To ensures adequate stocks of stationery and equipment are ordered weekly or whenever required.

To completes and record guest messages, ensuring that they are accurate and clear, and are delivered and followed as soon as possible.

To operates the switchboard as and when required.

To take reservations and enter into the system, as and when required.

Attend to guests, complains, enquiries and requests, referring any problems to your immediate supervisor.

To carry out any other Front Office duties as may be assigned by the Guest Service Team Leader or Senior Guest Services Reception.

To be fully conversant with the VIP amenity set‑ups and codes.

To be fully conversant with the hotel’s procedure for no shows, cancellation and etc.

To be fully aware of all emergency procedures in case of computer failure.

To meets and greet all arriving and in-house guests, attempting where possible to satisfy all their requirements.

To be aware of all Food and Beverage Functions, Restaurants, Meeting Rooms as well as business and tourist facilities in the city.

To ensures that all information boards and brochure racks are kept up to date.

To ensures that all services are advertised to guests.

To sells in-house facilities by continuously promoting them at every opportunity.

To ensures privacy of guests by keeping all guests' information confidential unless otherwise instructed by guests.

Reports immediately to the GSTL or FODM if anything that is considered to be a health or safety hazard.

OTHER DUTIES

To reports for duty punctually wearing the correct uniform and name tag at all times.

To maintains a high standard of personal appearance and hygiene and adhere to the hotel and departmental grooming standards.

To provides friendly, courteous and professional service at all times.

To maintains good working relationships with your colleagues and all other departments.

To reads and understand the Employee Handbook and adhere to the hotel’s rules and regulations and in particular the policies and procedures relating to Fire, Hygiene, Health and Safety.

Not to disclose any information on hotel guests to outside callers.

To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.

To attends training and meetings as and when required.

To be fully aware of the work schedule and ensure adequate notice is given when circumstances prevent adherence to such a schedule.

REQUIRED SKILLS & ABILITIES

You will need to be firm and organized to work in Front Office department. Other skills that will help you in the job include:

The ability to work in a team and individually

Excellent written and verbal communication skills

Good attention to detail

The ability to work under pressure and to deadlines

Knowledge of Computer

Ability to learn quickly, strong self-training readiness

Good memory of information related the position

Problem-solving skill

A strong customer focuses

Enthusiasm for continual learning

QUALIFICATIONS

Bachelor degree in BBA with a minimum of 2 years of relevant experience

Relevant experience of Receptionist

Fluency in languages e.g. Dari, Pashto and English

 

Please submit your CV, School Certificate Bachelor degree, one picture along with two reference of previous job email, phone number and must include the job title in the subject line of your email in response to this job announcement. Only short-listed candidates whose applications conform to the criteria above will be contacted for an interview.